We ship worldwide. This page explains processing time, rates, delivery estimates, and what happens if an order is delayed or damaged.
1. Processing Time
Orders are prepared within 1–3 business days after payment is confirmed (weekends and holidays excluded). During peak seasons, preparation may take slightly longer — we will notify you by email if so.
Seasonal subscription boxes ship on the 1st of each quarter (January, April, July, October), and a tracking number is emailed once the box ships.
2. Shipping Rates & Methods
Free shipping on orders over US$69.99 to the United States, Canada, and Europe. For all other destinations, shipping rates are calculated and shown at checkout, before payment. Standard international parcels are tracked.
3. Estimated Delivery Times
Business days after dispatch. These are estimates, not guarantees:
United States: 7–15 business days
Canada & Europe: 10–20 business days
Asia-Pacific: 5–12 business days
Rest of world: 15–30 business days
4. Tracking
When your order ships, we email you a tracking number so you can follow it door to door.
Your bracelet is handmade in our workshop in China. After dispatch, the parcel takes 3–5 days to reach the international shipping hub, and tracking may not update during this period. This is normal — tracking will resume as soon as the parcel is scanned at the international shipping center.
5. Address Accuracy
Your order ships to the address entered at checkout. Please double-check it before paying. We cannot reroute a parcel after dispatch; redelivery caused by an incorrect address is at the buyer’s cost.
6. Customs, Duties & Taxes
Item prices exclude import duties and taxes. Any charges imposed by your country’s customs are the recipient’s responsibility. If a parcel is refused due to unpaid duties, return shipping costs may be deducted from any refund.
7. Damaged, Lost, or Delayed Orders
If your order arrives damaged, contact us within 7 days of delivery at info@dhyanalux.com with your order number and photos — we will send a replacement at no cost.
If your parcel has not arrived within 60 days of dispatch, please contact us at info@dhyanalux.com and we will resend a new one or issue a full refund.
Courier delays caused by weather, customs, or peak seasons are outside our control, but we will help you resolve them.
8. Order Changes & Cancellation
Need to change or cancel an order? Contact us before it ships and we will do our best. After dispatch, please use our normal return process.
9. Contact
Shipping questions: info@dhyanalux.com — we reply within 24 business hours. For returns and refunds, please see our Returns & Refunds page.