Every Dhyanalux bracelet is hand-strung to order, to the wrist measurement you provide. Because each piece is made to your specifications, we do not accept returns for change of mind — and nothing needs to be shipped back to resolve an issue. Here is exactly how it works.
First: contact us — always
If anything is wrong with your order, email us within 30 days of delivery with your order number and a photo. We reply within 24 hours (usually faster) and resolve it from there.
Please do not ship anything back without our written instructions. Returns are accepted only after our team confirms the case and provides the shipping details. Packages sent back without authorization cannot be tracked or refunded.
How we make it right
Once your case is confirmed, you choose whichever option you prefer — and in most cases you keep the original piece:
- Wrong size (even if it was our miss): we strung a replacement in the correct size and ship it free. You keep the original — no return needed.
- Defect or damage in transit: full refund, or a free replacement — your choice. No return required for strands under our standard weight threshold.
- Order never arrived: we re-ship at our cost, or refund in full.
- Changed your mind before we started stringing: full refund, no questions asked — this is why we confirm your wrist measurement by email before production begins.
Why we don’t ask for returns
Our workshop is in China, and each bracelet is made to order — there is no warehouse shelf for a returned piece to go back to. So instead of asking you to pay international return shipping, we resolve every confirmed issue with a refund or a free replacement, and you keep the original strand. Faster for you, and better for the environment too.
One-year breakage care: if the elastic cord breaks within one year of purchase, email us a photo and we will mail you a free repair kit (cord and needle), once per order. No return needed.
Elastic re-stringing (after 6–12 months)
Elastic cord is a wear item. When a strand needs new life, contact us for a paid re-stringing service — we restring and refresh your original bracelet and ship it back to you.
Before production: your measurement, confirmed
Because every strand is strung to order, we email you to confirm the wrist measurement before stringing begins. Replying takes ten seconds and guarantees the fit. If you told us not to wait, or we receive no reply within 48 hours, we proceed with the size selected at checkout.
How to get your measurement right: see our wrist measurement guide — it takes about a minute.
Order cancellation
Orders can be cancelled in full at any time before stringing begins — typically the first 24 hours. After production starts, a made-to-order piece cannot be cancelled, but the remedies above still apply.
Contact
Email us any time — this is also where authorized return instructions are provided in the rare cases they are needed.