We want you to be satisfied. This policy explains when and how we issue refunds.
Physical Products: 30-Day Returns
You may return unworn physical products in original packaging within 30 days of delivery. Once we receive the item, we issue a refund to your original payment method. Refunds typically appear within 3-7 business days depending on your bank.
How to Start a Return
- Log into your account and select the order.
- Choose “Request Return” and pick a reason.
- Use the prepaid label we provide (US orders).
- Ship the item back.
- Refund is processed within 3-5 business days of receipt.
Damaged or Lost Orders
If your order arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date. We send a replacement at no cost. Photo evidence may be required for damage claims.
Digital Products
Digital products (courses, app access) are non-refundable once accessed. If you experience a technical issue, contact us and we will fix it or issue a refund at our discretion.
Subscriptions
Cancel your seasonal subscription anytime from your account. Cancellation stops future renewals. A box that has already been processed and shipped is yours to keep and is not refundable.
Non-Refundable Items
Shipping costs are non-refundable unless the return is due to our error. Items returned outside the 30-day window or without original packaging may be declined or subject to a restocking fee.
Contact
Refund questions: info@dhyanalux.com.